Warranty & Returns

Warranty and Returns 

PLEASE READ THIS CAREFULLY AS IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.  

 
Requests for a warranty refund must be made within 30 days of the date of purchase and are subject to a 20% RESTOCKING FEE if the part shows signs of being installed or mounted.  Full refunds will only be provided if the product is in new condition, and all parts and mounting pieces are sent back in the original packaging.  

Please contact us before you return an item. We will issue a Return Merchandise Authorization (RMA) number to include in your return. 

 
PACKING AND SHIPPING OF ITEMS FOR RETURN: 

  1. Please contact us to obtain an RMA number by calling (877) 315 2055
    2. Pack the items in the original boxes together with the original packing slip or receipt
    3. Write the RMA number on the outside of the shipping box for identification. 
    4. Ship the package to: 

Discount Starter & Alternator / Nth Gear Returns Department: 

801 Science Center Drive 
New Hope, MN 55428 

Warranties: A one-year limited warranty applies to all items sold unless otherwise stated. Nth Gear warrants all parts to be free from factory defects in workmanship and materials. 

 
The warranty covers the replacement or repair of the defective items within the original warranty period. 

 
Warranties are limited to the original purchaser and are not transferable. 

THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH OBTAINING A WARRANTY REPLACEMENT. 

A replacement part will only be sent out after the item has been returned to us and is tested and found to be defective.   

Parts that are found to be in working order will not be eligible for a full refund. A 25% restocking fee will be applied to any products returned that are in working order. 

This warranty does not cover failure due to abuse, misuse, improper installation, or modifications. 

SPECIFICALLY, THIS WARRANTY DOES NOT COVER WATER DAMAGE OR BROKEN HOUSINGS. 
The warranty does not cover the cost of installation, removal, normal wear, and tear. 

Limitation of Liability: 
Nth Gear does not accept any liability beyond the original purchase price of the item. 

RETURNS: 

FOR A FULL REFUND, OUR RETURN POLICY ALLOWS A 30 WINDOW TO RETURN THE PURCHASE TO US IF THE PRODUCT IS UNUSED, ALL PARTS ARE INCLUDED, AND NO ATTEMPT AT INSTALLATION HAS BEEN MADE.   

IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, WE WILL NOT BE ABLE TO AFFER A REFUND OR EXCHANGE 

Within 30 days of receipt of items purchased from us, customers may choose to return: 

     *Any new item in original packaging and condition. 

     *Any item received in a damaged or defective condition. 

     *Any item received in error. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all parts. 

Several types of goods are exempt from being returned. 

     *Gift cards 

     *Downloadable software products 

TO COMPLETE YOUR RETURN, FOLLOW THE STEPS BELOW 

  1. Call our team at 877-315-2055 to request an RMA number for the merchandise being returned. All merchandise to be returned must be accompanied by an RMA number with its original packaging. Any merchandise returned without an RMA number will be subject to a $5.00 processing fee and a 10% restock fee or refusal. 
  2. Pack the merchandise carefully to avoid damage during shipping. Please do not cover any product details with writing or shipping labels.
  3. Print your RMA number on the shipping carton and enclose both the printed packing slip and original sales invoice inside the box. Return package to: 

      Nth Gear 

      Attn: Discount Starter & Alternator / Nth Gear Returns Dept / RMA# _________ 

      8801 Science Center Drive 
      New Hope, MN 55428 

      Please do not send your purchase back to the manufacturer. 

      We will only provide partial refunds if any item not in its original condition, has shown signs that an installation was attempted, is obviously damaged or missing parts, or for reasons not due to our error. 

      REFUNDS (if applicable) 

      • All products sent to us for a refund/return will be bench tested.  If any part reported as defective is found to be in working order, a partial refund will issued, minus a 25% restocking fee.  
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
      • If your return is approved, then your refund will be processed, and either a replacement part will be shipped to you, or a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. 
      • We do not refund any shipping charges you incurred when you initially ordered the product or services. 
      • Addressing late or missing refunds (if applicable): 
        • If you haven’t received a refund yet, first check your bank account again. 
        • Then contact your credit card company, it may take some time before your refund is officially posted. 
        • Next, contact your bank. There is often some processing time before a refund is posted. 
        • If you’ve done all of this and you still have not received your refund yet, please contact us. 

      EXCHANGES (if applicable) 

      • Shop with confidence! We accept returns within 30 days of the original purchase date for a refund, provided the product has not been used or mounted.  
      • If you are looking to exchange a product, you must first return the product to us at your expense. 
      • We only replace items if they are tested and found to be defective or damaged.  If you need to exchange it for the same item, contact us and send your item to:  
        • Discount Starter & Alternator / Nth Gear: 8801 Science Center Drive, New Hope, MN 55428 
      • Your satisfaction is our priority! 

        

      GIFTS 

      • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
      • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

        

      SHIPPING 

      To return your product, you should mail your product to: 

      Discount Starter & Alternator / Nth gear 

      Attn: Returns Dept / RMA# ___________ 

      8801 Science Center Drive 

      New Hope, MN 55428 

        

      You will be responsible for paying for your own shipping costs for returning your item unless the reason for the return is the product was defective or damaged when you received it or we sent you a product you didn’t order. 

      If you claimed the product was defective and we paid for the return shipping costs, but we determine if the product was not damaged or defective, then if you receive a refund, the cost of return shipping will be deducted from your refund. 

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

      We reserve the right to update, change or replace any part of our Return Policy by posting updates and/or changes to our website.